A couple months ago, I was approached to shoot head shots for a small company of about 30 folks. I eagerly accepted the offer and off I went.
I had in mind exactly how I wanted these photos to look, and just in case, I found a few volunteers to sit for me in a practice shoot so I could get the setup just right.
On the day of the shoot, I went to their office, photographed everyone individually, as well as in a group, and headed home to edit the photos.
I was so excited to get the photos back to the client, that I finished editing them all within two days. Then, I posted the photos up on my client gallery site, anticipating a “wow, these are awesome!” email because I was so happy with the photos. That never came. Instead, I got a somewhat disappointed email asking if I could do anything through Photoshop to change the lighting for the images. That was a let down.
Luckily, they decided to ask me back to do a re-shoot, and I jumped at the chance for redemption.
A sample shot from each session is below.
Thinking back on our initial conversation, I realized where the problem was. I did not do as good of a job at finding out exactly what the client wanted. In most of my consultations, I feel like I do a really good job at understanding their needs, but in this case, I just wasn’t as specific as I should have been.
Now, I have revised the way I discuss options with new clients. Instead of trying to remember everything to discuss, I have compiled a checklist of topics to cover with new clients, so I am sure to completely understand their expectations. My desire is to make the work I do as much of a collaboration as possible between me and the client.
It was a humbling experience, but one I am very thankful for. Thankful for being reminded of best practices, but also thankful to have worked with such a wonderful client.
First Session
Second Session
